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Month: September 2018

Utopia or Disaster? AI’s Transformation of Sales

Utopia or Disaster? AI’s Transformation of Sales

If there’s one thing that can be said with certainty about artificial intelligence in the field of sales, it’s this: It’s coming. Solutions for sales leaders, account executives and business development reps tout various AI-enabled features and the benefits they offer to sales. Writers breathlessly forecast the loss of millions of jobs due to AI, including the decimation of most professions, sales included. Beyond the hype, what is true? What are the real positive and negative implications of AI on…

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Nordic ecommerce grew by 11% in first half 2018

Nordic ecommerce grew by 11% in first half 2018

Ecommerce in the Nordic region has increased by 11 percent during the first six months of 2018, compared with the same period last year. Nordic consumers made online purchases worth 10 billion euros. The largest ecommerce country in the region is Sweden, with 4.12 billion euros. Original source: https://ecommercenews.eu/nordic-ecommerce-grew-by-11-in-first-half-2018/

Silo Buster: Salesforce Attacks the Data Sprawl Problem

Silo Buster: Salesforce Attacks the Data Sprawl Problem

I have never been a big fan of the term “360-degree view of the customer,” mostly because you never can have a complete view of your customers. It’s simply impossible. Things happen that you don’t capture in the data, as CRM guru Paul Greenberg has pointed out. They get divorced, their dog dies, they get a really nice birthday gift. Those things can affect customers’ buying behavior. If you get a 240- or 250-degree view, you’re doing pretty well. However,…

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German ecommerce association wants more letterbox deliveries

German ecommerce association wants more letterbox deliveries

Bevh, the German association of ecommerce and mail order, wants to have more online orders delivered to home letterboxes. It will work closer together with VDBF, the association of the German envelope industry, to make this happen. Original source: https://ecommercenews.eu/german-ecommerce-association-wants-more-letterbox-deliveries/

The Best of Both Worlds: Converging Online and Offline Shopping

The Best of Both Worlds: Converging Online and Offline Shopping

Once — and sometimes still — bitter rivals, online and offline shopping businesses have to work together to improve customer engagement and retention. Although some brick-and-mortar stores are suffering revenue loss to online retailers, there is still an important space for them in the shopping experience. By joining forces, brick-and-mortar and online stores can meet the emerging needs of customers seeking an integrated and seamless experience, allowing growth and profitability for brands. Today’s customers are omnichannel shoppers. Original source: http://www.ecommercetimes.com/story/85592.html?rss=1

Nordic ecommerce grew by 11% in first half 2018

Nordic ecommerce grew by 11% in first half 2018

Ecommerce in the Nordic region has increased by 11 percent during the first six months of 2018, compared with the same period last year. Nordic consumers made online purchases worth 10 billion euros. The largest ecommerce country in the region is Sweden, with 4.12 billion euros. Original source: https://ecommercenews.eu/nordic-ecommerce-grew-by-11-in-first-half-2018/

German ecommerce association wants more letterbox deliveries

German ecommerce association wants more letterbox deliveries

Bevh, the German association of ecommerce and mail order, wants to have more online orders delivered to home letterboxes. It will work closer together with VDBF, the association of the German envelope industry, to make this happen. Original source: https://ecommercenews.eu/german-ecommerce-association-wants-more-letterbox-deliveries/

The New Brick-and-Mortar: Shopping’s Blended Future

The New Brick-and-Mortar: Shopping’s Blended Future

With the advent of digital technologies and the radical growth of online shopping, it might seem that brick-and-mortar stores are on the way out, but that’s not so. Physical stores are likely to remain far into the foreseeable future. However, the nature of those stores will be fundamentally transformed. “Most large store-based chains of the future will have to be competent or masterful omnichannel retailers if they are to endure; there’s almost no way around that reality,” said FTI Consulting’s…

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Cross-border shopping in Europe 2018

Cross-border shopping in Europe 2018

Cross-border ecommerce in Europe is very popular. But of course, there are some differences per country. Online shopping across borders is more popular in Ireland for example than in Poland, where 62 percent of consumers shop domestically only. This is shown by the PayPal Cross-Border Consumer Research. Original source: https://ecommercenews.eu/cross-border-shopping-in-europe-2018/

Cross-border shopping in Europe 2018

Cross-border shopping in Europe 2018

Cross-border ecommerce in Europe is very popular. But of course, there are some differences per country. Online shopping across borders is more popular in Ireland for example than in Poland, where 62 percent of consumers shop domestically only. This is shown by the PayPal Cross-Border Consumer Research. Original source: https://ecommercenews.eu/cross-border-shopping-in-europe-2018/

The Crypto-Criminal Bar Brawl

The Crypto-Criminal Bar Brawl

As if e-commerce companies didn’t have enough problems with transacting securely and defending against things like fraud, another avalanche of security problems — like cryptojacking, the act of illegally mining cryptocurrency on your end servers — has begun. We’ve also seen a rise in digital credit card skimming attacks against popular e-commerce software. Some of the attacks are relatively naive and un-targeted, taking advantage of lax security on websites found to be vulnerable, while others are highly targeted for maximum…

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Why Is Wireless Caller ID So Often Wrong?

Why Is Wireless Caller ID So Often Wrong?

I have a gripe with the way Caller ID works — or in fact, increasingly doesn’t work — on wireless phones. I’ve noticed that most very stinking time I get a call on my wireless phone, the Caller ID information is wrong. Sometimes the number is correct, but the city is wrong. When Caller ID was introduced a few decades ago, it was great. It started on the landline phone, either providing a name or number to give you a…

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Mobile accounts for 44% of online transactions in Europe

Mobile accounts for 44% of online transactions in Europe

Transactions completed on the smartphone continue to rise globally. Especially in Northern Europe and Japan, mobile transaction now represent over half of online transactions. In Europe, Sweden is the absolute leader with 60 percent. Original source: https://ecommercenews.eu/mobile-accounts-for-44-of-online-transactions-in-europe/

Mobile accounts for 44% of online transactions in Europe

Mobile accounts for 44% of online transactions in Europe

Transactions completed on the smartphone continue to rise globally. Especially in Northern Europe and Japan, mobile transaction now represent over half of online transactions. In Europe, Sweden is the absolute leader with 60 percent. Original source: https://ecommercenews.eu/mobile-accounts-for-44-of-online-transactions-in-europe/

A Good Storm

A Good Storm

With less than a week to go, Dreamforce continues to bear down on the world like a hurricane slowly approaching from across the ocean — in a good way, if that makes any sense. Salesforce has pumped new products into the market that will serve as the focus of at least part of the discussion in San Francisco. Over the late summer, the company introduced improvements or whole new products for the small and mid-sized business market, philanthropy and financial…

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Amazon Turkey has launched

Amazon Turkey has launched

Amazon has launched Amazon Turkey today. The dedicated local marketplace offers products from 15 different categories to Turkish customers. Consumers in Turkey could already order at Amazon, but that happened via a translated version of the German Amazon. Now, they have their own dedicated Amazon website with Amazon Turkey. Original source: https://ecommercenews.eu/amazon-turkey-has-launched/

Oracle’s Earnings Angst

Oracle’s Earnings Angst

OK, this is looking somewhat predictable. Oracle reported $9.20 billion in Q1 revenue, or $0.03 per share, against consensus estimates in the $9.24 to $9.29 range. In other words, it missed its number. How concerning is this? Excuse me while I yawn. It’s important all right, but no reason to get crazy. Still, some representatives of the widows and orphans who own the stock went into a tizzy, and some might have needed smelling salts or a stiff drink. Many…

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